How AfriMed™ users can request deletion of account-linked platform data, including identity verification, scope, and compliance-based retention exceptions.
Purpose and Scope
This page explains how AfriMed™ users can request deletion of platform data linked to their account.
Platform data in this context includes account and profile records, service usage records, and app-generated metadata that AfriMed™ controls in its systems.
How to Request Deletion
Users can request deletion through Contact AfriMed™ Telehealth, providing the email address linked to their AfriMed™ account.
If access to the registered email is unavailable, users can still use Contact AfriMed™ Telehealth and explain this so that an appropriate identity-verification process can be arranged.
For faster processing, include your full name, account email or phone number, role (patient or doctor), and the statement: 'I request deletion of my AfriMed™ account data.'
Identity Verification Before Deletion
For safety and healthcare privacy protection, AfriMed™ verifies the requester's identity before processing deletion.
Verification may include confirmation from the registered email or phone number and additional checks where needed to prevent unauthorized account deletion.
What We Delete
After successful verification, AfriMed™ deletes or irreversibly de-identifies account-linked platform data that is no longer required for legal, regulatory, security, or fraud-prevention obligations.
Examples may include profile details, non-required media files, and application-level activity records associated with the account.
What May Be Retained
For deletion-request workflows, AfriMed™ may retain limited records for up to 90 days to complete verification, dispute handling, security checks, and operational safeguards.
After that window, deletion is applied automatically unless a specific legal, regulatory, fraud-prevention, or audit hold requires longer retention.
Any retained data is access-restricted and stored only for the required retention period.
Processing Timeline
AfriMed™ acknowledges deletion requests and begins verification and processing as soon as reasonably possible.
Completion timelines depend on identity verification and legal obligations, but requests are typically completed within 30 days.
Outcome Confirmation
Once processing is completed, AfriMed™ sends a confirmation response to the requester.
If any data cannot be deleted due to legal obligations, AfriMed™ explains the reason and the applicable retention basis.
Contact for Data Deletion
AfriMed™ Telehealth
Reference URL: https://app.afrimed.tech/legal/data-deletion